Operations, finance and technology, joined up, so you always know where you stand. Click anything marked ↗ to see it working.
Balfene does it: tap to see itBalfene oversees
What people seeThe front door
Brand strategy and marketing
Operations & technologyRuns the business
Your software, kept to best practice
Reporting & complianceNumbers you can trust
Bookkeeping, done to our standard
Business intelligenceWhat the numbers mean
Strategy & courses of actionWhat we recommend
Board decisionsThe board decides
The decision itself is yours
Board queries & special projectsAnswers, on request
Exit strategy & transactionsPlanned, not rushed
↕ Two-way with the board. Board queries and transactions go back and forth until the board decides. ↺ Back into operations. What the board decides is carried out in the business, and customers feel the difference at the front door.
Swipe sideways to see the whole economic engine.
What people see
Clean digital touchpoints
The question: “What does a clean front door actually change?”
October, closed and reported in five business days.
Profit and loss against budget, and where the money sits. In the pack: Profit and lossBalance sheetCash flowWho owes youKey numbers
October
Budget
vs budget
Year to date
Budget
vs budget
Revenue
$318.4k
$310k
+$8.4k
$1,226k
$1,240k
−$14k
Direct costs
$172.9k
$169k
−$3.9k
$660.6k
$676k
+$15.4k
Gross profit
$145.5k
$141k
+$4.5k
$565.4k
$564k
+$1.4k
Overheads
$99.3k
$101k
+$1.7k
$395.6k
$404k
+$8.4k
Net profit
$46.2k
$40k
+$6.2k
$169.8k
$160k
+$9.8k
Cash$168.6kdown $13.8k in October
Customers owe you$112.4kup $31.5k in October
You owe suppliers$48.7kup $4.1k in October
Net assets$612.3kup $46.2k in October
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What it tells you. Revenue is $14k behind budget for the year, but costs are tighter, so profit is $9.8k ahead. The watch item is the $31.5k customers owe you, up this month.
Every dollar between profit and cash, on one page. Cash: $182.4k on 1 October, $168.6k on 31 October.
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What it tells you. Customers are paying slower: $31.5k is sitting in unpaid invoices, and three accounts make up most of it. Chase those and the month looks very different.
Profit by site and by service. Darker means more profit; outlined means a loss.
Physiotherapy
Podiatry
Pilates classes
Site total
Northcote
$12.4k
$6.1k
$3.2k
$21.7k
Preston
$9.8k
$4k
−$2.6k
$11.2k
Thornbury
$8.3k
$5.7k
−$0.7k
$13.3k
Service total
$30.5k
$15.8k
−$0.1k
$46.2k
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What it tells you. Pilates loses money in Preston and Thornbury. Northcote shows it can work: the same classes made $3.2k, with rooms 82% booked against 51%.
Every month's payroll, rent, tax and super, against the bookings you already have.
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What it tells you. February is the tight month: the quarterly BAS lands in a quiet trading month. It is still $13k above two months of payroll, so nothing to fund. Just no big purchases that month.
Full-year profit $503.8k. Free cash $271.9k. Here is the plan for it.
Four months actual, eight projected. Budget: $480k. Profit is the score; cash is what you can actually use.
From profit to free cash, for the full year
The plan for the $271.9k
$120kDividends to owners44%
$60kReinvested: a second physio22%
$70kFuture growth fund26%
$21.9kCash buffer top-up8%
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What it tells you. You are $23.8k ahead of budget on profit. After tax, equipment and loan repayments, $271.9k is free: $120k to the owners, $60k reinvested, $70k into a growth fund, the rest to the buffer.
Three options, costed on profit, cash and risk. One recommendation, on one page.
Option A
Keep as is
Profit
$0
Lowest cash
$109k
Risk
The waitlist of 38 people keeps growing
Option BRecommended
Hire a second physio
Profit
+$64k a year, from March
Lowest cash
$97k in February
Risk
Takes about three months to fill the diary
Option C
Longer hours, no hire
Profit
+$21k a year
Lowest cash
$109k
Risk
Two clinicians over 45 hours a week
What it tells you. Option B adds the most profit, and cash still stays above two months of payroll ($96k). It goes to the board at the December meeting.
The question: “What happens to profit if one thing changes?”
Northline · illustrative business, invented figuresWhen the board asks
What moves full-year profit most? Bookings, then price.
Each line moves one thing and holds everything else. Base case: $503.8k.
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What it tells you. A 2% price rise is worth $73.4k a year. A 5% drop in bookings costs $82.9k. That is why the first question at the board was how full the Preston rooms are.
The question: “What does a buyer actually get sent?”
One-offAn information memorandumThe question it answers: “What does a buyer actually get sent?”Open full size ↗One-offInside the data roomThe question it answers: “Who sees what, and when?”Open the sample PDF ↗
A few things, done well. For owners who already run theirs well.
Balfene does not take over your business, and it is not trying to be a specialist in everything. It gets the core of your economic engine firing, so you can run the parts only you can, and it is honest about who should do the rest.
Who we work best with
Brilliant at the business. Not a finance specialist.
An owner who knows their field better than anyone, and built the business on it.
Grown past a bookkeeper and a spreadsheet, not yet ready for a full-time finance director.
Wants the numbers and the big decisions done properly, without handing over the keys.
Stays the one running it. Balfene sits beside you, not in your chair.
You keep doing what you do best, the part no one else can do. Balfene takes the part you should not have to. Not the right fit: a business looking for someone to run it day to day.
What Balfene does well
The parts of your engine we get firing
Front of house that looks the part: website design, UI and UXFront door
A clean, modern tech stack instead of a legacy tangleOperations
Automation that cuts admin and errors, so your people do higher-value workOperations
Bookkeeping kept to best practice, overseen and checkedReporting
Board reporting you can rely on, the same pack every monthReporting
Financial modelling and forecasts that hold upIntelligence
Business intelligence that shapes the strategyIntelligence
Clear recommendations, so the board makes clear decisionsStrategy
A marker for every stage of the engine above. Get these firing and the whole business runs faster, with fewer errors.
What Balfene is not
Said plainly
Your HR manager or recruiterYour people
Your lawyerA specialist
Your tax agent or auditorA specialist
Your IT helpdeskA specialist
Your marketing agency. We build the front of house, not the campaignsA specialist
A registered valuer or financial plannerA specialist
These still matter, and they still need doing. Your own team or a good specialist does them; Balfene works alongside, makes sure what they are given holds up, and can point you to good people.
How we use technology
Not a software company. Not an AI company. A nimble way to put in the systems that let you thrive.
You are not buying software or a chatbot. Balfene implements, installs and oversees best-practice systems, software and automation, and uses AI only where it gives a clear, secure result you can check. Each tool has a job, and you will know what it is.
What it does
The repeatable work
Pulls the numbers from your accounts, so the board pack is current, not three weeks old
Runs the reconciliations, reminders and reports nobody should do by hand
Drafts a first pass faster, so senior time goes on judgement
What it never does
The calls that matter
Make a decision for you
Write your information memorandum or ring your buyers. Anthony does that
Send your data anywhere you have not agreed to
How you can check
Nothing on trust
Every number traces back to its source
Every tool used on your account is named up front
A person checks everything that leaves the building
Your login
Everything in one place. For everyone who needs it.
One secure login for the business. The owner sees everything; each manager and team member sees only what is theirs.
Sign in with XeroUse the Xero login you already have. No new password to remember.
Access by roleOwner, manager and staff each see what is theirs, and nothing else.
Updated every morningPulled from your systems overnight. Not a PDF that arrives a month late.
Every report in one placeMonth-end reports, compliance, board packs and the decision log, all filed.
Approve in the appA recommendation waiting on you? Say yes, and it is logged with the date.
On your phoneWorks in any browser. Nothing to install.